Frequently asked questions
What material are Alira mugs made of?
Our mugs are made from high-quality Italian Clay, designed to be durable, long-lasting, and safe for everyday use.
How long does it take to ship my order?
Orders are processed and shipped within 2–4 business days after confirmation.
What is your exchange policy?
- Exchanges are accepted within 3 days of delivery.
- The mug must be unused and in its original condition.
- Shipping fees are paid by the customer in all exchange cases unless the mug is damaged or .
Unless the product is damaged or has a manufacturing defect.
What is your refund policy?
- Refunds are accepted only on the same day of delivery.
- The product must be unused and in its original packaging.
- Shipping fees are paid by the customer and are non-refundable.
Unless the product is damaged or has a manufacturing defect.
Who pays the shipping fees for exchange or refund?
- In all cases of exchange or refund, the customer is responsible for shipping fees.
- Unless the product is damaged or has a manufacturing defect.